I have been out of a particular prescription for over a month. It's been phoned in several times, and held up by various things like a "prior authorization". I have no pharmacy in town that works with my insurer (for real), so I have to do the mail version as it is a kinda expensive script ($600/month).
I was relieved to hear last week that they were finally shipping my prescription! And then, no. I got an email the next day that they "needed additional information from me and would withhold shipping until I reached out".
I called about a half dozen times. One of the calls I finally got the stupid AI agent to refer to the correct prescription in dispute and it just literally repeated the email to me about how I needed to contact them. After spending an hour on the phone trying to do just that, that was the last thing I needed to hear.
Finally, I got it to connect me to a real person. I had to sit on hold for about an hour and a half waiting, with no options to schedule a callback or any updates on how long the wait would be or how many people were ahead of me.
But finally, finally, I was able to talk to someone and ask, "What information do you need from me that is preventing shipping?"
The only thing they wanted was to confirm that I still needed the script, and if I had a preferred ship by date. That's it. Hours of my day for that. Thankfully, it is not a life-dependent medication, but they still wasted my time and made me go without for almost a month while they dithered.
I also had an issue where the insurance company denied a claim when my daughter was born. As a newborn, she had to be life-flighted to Albuquerque and admitted to UNM for a major life-saving emergency surgery. The insurance company denied the claim for the flight saying we could have ambulanced her there for cheaper (two hours away). They apparently wanted me to second-guess the doctors who were telling me my 20-hour year old needs attention NOW and could die in an ambulance (because yes, I did actually ask about an ambulance instead). I had to go back to the hospital and collect a statement from the attending physician and dispute their denied claim and it again took a whole lot of time that I shouldn't have to spend. They eventually paid up, but they first made me deal with a ton of crap at a very stressful time in my life.
When stories like the above are so commonplace and can involve life-saving medications and treatments, it's only a matter of time before someone unstable enough to do something crazy is tipped over the edge and goes out and does something crazy. I know practically everyone in the country has at least one story like the above.
Might not be a popular take, but my thoughts are actually with the family of the CEO.
, Joe Scelfo will be OL coach and run game coordinator, which means that we're looking for an OC. I think that makes a lot of sense. Scelfo is only 30 and doesn't have a ton of experience. I don't want some old retread who's spent decades banging around the bottom third of CFB but would be good to get a creative guy more late 30s who's ready for the OC leap.
