I filled out the survey... and the answers I came up with are strange.
Basically - I'm happy. They could have more replays (an quicker), less adds on the video board, get the volume set, and faster concession service, but the stadium is nice (after being spoiled at Skelly, I almost always find myself in any other stadium going "why are we so far away!), the prices are fair, and the football is entertaining.
My main issue is that other people apparently aren't happy. I struggle to give away tickets. This year, I bought an additional 6 tickets for a group in town over Thanksgiving, to a great game, and no one but me stayed until the end of the game. They claimed to be football fans, some were TU alumni. The game was going into OT when the last couple left. Sometimes I literally cannot give away my extra season tickets.
The only thing I came up with on the survey is that excitement breeds excitement. The energy level in HA Chapman Stadium often compares unfavorably to gold tournament crowd. So people don't see it as something exciting to go do. OR - it could be a problem of too much TV: better angles, instant replays, stats, not too hot, not too cold, and the beer is free. Plus, TIVO makes it a 2 hour game instead of a 5 hour commitment.
I didn't add that to my survey. Maybe I should have: TV timeouts are ridiculous.
PLAYER INJURY - zoom in on the kid and blather nonsense for 3 minutes.
BACK TO THE GAME - one play later TV timeout
If soccer can be the world most lucrative sport, and find a way to give control of the game to TV networks - surely American football can with numerous natural breaks. If the American only allowed commercials at natural breaks that didn't extend the break... maybe more people would go to games and watch the games.